Privacy policy

Privacy Policy

At OurTrendKart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using OurTrendKart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you visit our website, place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through third-party payment providers)
  • Order History

Automatically Collected Information

When you access our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Time Spent on Pages
  • Referral Sources

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional offers, newsletters, and marketing communications (you may opt out at any time)

We only collect information that is reasonably necessary for operating our business and serving our customers.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Improve website performance
  • Personalize content and advertisements

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to support our business operations, including:

  • Shopify (e-commerce platform)
  • Razorpay, PayU, Cashfree, or other payment gateways
  • Courier and logistics partners
  • Google Analytics
  • Google Ads
  • Meta (Facebook) Advertising Services
  • Email marketing providers

These service providers may access certain information only to the extent necessary to perform their services.

We encourage you to review their respective privacy policies.

5. Payment Security

We do not store complete credit card, debit card, UPI PINs, or banking credentials on our servers.

Payments are processed through secure payment gateways that follow industry-standard security practices and encryption protocols.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Compliance with Indian Laws

We strive to comply with applicable Indian laws and regulations relating to privacy and data protection, including relevant provisions of:

  • The Information Technology Act, 2000
  • Applicable Information Technology Rules
  • Any future data protection regulations applicable in India

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Changes will become effective immediately upon posting the updated version on this page. The revised date will always appear at the top of the policy.

Your continued use of the website after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: OurTrendKart

Website: https://ourtrendkart.in

Email: support@ourtrendkart.in

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.